Terms of service

PADEL X CLUB TERMS AND CONDITIONS

Welcome to Padel X Club ("Padel X", "we", "our", "us"). These Terms and Conditions govern your use of our website, facilities, bookings, memberships, events, coaching sessions and other services.

By accessing our website, creating an account, making a booking, purchasing a membership or using any Padel X Club facility or service, you agree to comply with these Terms and Conditions and any additional Club policies referred to within them.

If you do not agree with these Terms and Conditions, you should not use our website, facilities or services.

1. USE OF OUR WEBSITE AND SERVICES

1.1 Eligibility

You must be at least 18 years old to create an account or enter into a booking or membership agreement with Padel X Club, unless otherwise expressly permitted by us for junior activities.

1.2 User Accounts

Certain services may require you to create an account through Padel X Club or one of our booking partners, including Padel Mates.

You are responsible for:

ensuring that your account information is accurate and up to date;
maintaining the security and confidentiality of your account;
ensuring bookings are made for their intended purpose; and
complying with all applicable Club rules and policies.

Memberships, discounts, booking privileges and account benefits are personal to the account holder unless expressly stated otherwise.

1.3 Prohibited Activities

You must not use our website, facilities or services in any way that:

violates applicable laws or regulations;
infringes the intellectual property or other rights of Padel X Club or any third party;
interferes with the operation of our website, booking systems or facilities;
harasses, threatens, defames or causes harm to another person;
misuses a membership, discount, promotional offer or booking privilege;
uses recreational bookings or membership benefits for unauthorised commercial activity; or
breaches any Padel X Club policy, Code of Conduct or facility-specific rules.

2. BOOKINGS AND MEMBERSHIPS

2.1 Membership and Booking Terms

Bookings and memberships are subject to the prices, benefits, availability, booking windows and cancellation terms disclosed at the time of purchase, together with these Terms and Conditions.

Before you purchase a membership, we will explain its duration, payment arrangements, any minimum commitment, whether it renews automatically, and how to cancel.

Membership benefits are intended for the personal and recreational use of the member unless Padel X Club has expressly agreed otherwise in writing.

2.2 Changes to Memberships, Benefits, Discounts and Prices

Padel X Club reserves the right to review and update its membership categories, benefits, discounts, membership prices and Player Membership Fair Use Policy, subject to the protections in this section.

These updates may include changes to free off-peak sessions, member court rates, booking windows, booking limits, guest privileges, eligible playing times and access to participating venues.

Changes affecting existing memberships must be reasonable and proportionate and made for one or more of the following reasons:

to reflect changes in the cost of providing the membership or relevant services;
to address demonstrated misuse of membership benefits;
to manage demonstrated capacity constraints and maintain fair access to courts;
to reflect changes in venue access or the availability of third-party services;
to comply with legal, regulatory or safety requirements; or
to make technical or administrative improvements that do not materially reduce the membership’s value.

Changes to membership prices remain subject to clause 2.3. Fixed-term protections, notice requirements and cancellation rights under clauses 2.4–2.6 apply to all changes under this clause, including changes to the Player Membership Fair Use Policy that materially reduce a member’s entitlement.

2.3 Membership Pricing

Padel X Club reserves the right to review and update membership fees.

For new memberships and membership renewals, the applicable price will be disclosed before purchase or renewal.

For an existing rolling membership outside any fixed or minimum commitment period, we may increase fees to reflect increases in the costs of providing the membership, including venue hire, staffing, utilities, insurance, maintenance, taxes and booking or payment services. Any increase must reasonably reflect the effect of those cost changes on the membership.

We will explain the reason for an increase, the existing and revised fees, and the date the new fee will apply. An increase will take effect only from the start of a billing period after the notice required by clause 2.5.

2.4 Fixed-Term Memberships

Where you have purchased a fixed-term membership or agreed a minimum commitment period, we will not increase your agreed membership fee during that period without your express agreement. Paying an annual membership in monthly instalments does not make it a rolling monthly membership.

We will also honour the agreed membership benefits during that period. If a change in law, a binding safety requirement or loss of venue access outside our reasonable control prevents us from providing a benefit, we will explain the circumstances and seek to provide a reasonably equivalent alternative.

If the resulting change materially disadvantages you, you may cancel under clause 2.6.

Any other adverse changes to your price or benefits will apply only at renewal, following the required notice, unless you expressly agree otherwise.

2.5 Notice of Changes

We will give affected members at least 30 days’ advance notice of any membership fee increase or material reduction in membership benefits.

Notice will be sent by email to the address registered on your account and may also be displayed through our booking platform. Publishing revised terms on our website alone will not replace this direct notice.

The notice will explain what is changing, why, when the change will take effect and how you may cancel or decline renewal.

Where a legal requirement or urgent safety issue makes 30 days’ notice impossible, we may make the necessary non-price change sooner. We will notify you as soon as reasonably possible and explain any cancellation and refund rights.

We may introduce additional benefits or changes that do not disadvantage members without 30 days’ advance notice.

2.6 Cancellation Following a Change

If we notify you of a membership fee increase or a change that materially reduces your membership benefits, you may cancel your membership before the change takes effect without an early termination charge. You may instead decline renewal where the change applies at renewal.

You may exercise this right by emailing hello@padelx.club or using any cancellation option available through our booking platform. Any usual cancellation notice period will be waived to the extent necessary to let you leave before the change takes effect.

If an urgent change takes effect before advance notice can be given, you may exercise this right within 30 days after we notify you.

We will refund any membership fees paid in advance for the period after cancellation takes effect. Where an urgent change has already materially reduced the service provided, we will also provide an appropriate refund for the affected period. Refunds under this clause will be made within 14 days of cancellation.

These rights are additional to your statutory rights.

2.7 Existing Bookings and Purchased Credits

Changes to membership fees or benefits will not retrospectively increase the price of a confirmed booking or remove a discount already applied to it.

Credits purchased separately will remain subject to the value, validity period and redemption conditions agreed when purchased. Membership changes will not retrospectively reduce those rights.

2.8 Court Availability and Club Operations

We may amend court availability, operating hours and programming where reasonably necessary for maintenance, safety, events or venue requirements.

We will give reasonable notice where practicable and take reasonable steps to minimise disruption. If we cancel a confirmed booking and you do not accept an alternative, we will refund the amount paid for that booking.

We will not use operational changes to avoid the membership protections in this section.

2.9 Player Membership Fair Use Policy

Membership benefits, including free off-peak sessions, are provided for the member’s personal recreational use and must be used fairly and in accordance with the membership package purchased.

The member must personally participate in each session booked using their free off-peak entitlement. Other players may participate in accordance with the package’s guest and player eligibility rules.

Members must not:

book free sessions for other people where the member does not intend to participate;
share accounts or allow another person to use their membership entitlement;
make overlapping bookings that they cannot personally use;
reserve sessions without a genuine intention to play, or hold court slots speculatively and release them repeatedly;
repeatedly fail to attend or cancel outside the published cancellation period without a reasonable explanation;
use multiple accounts or coordinate bookings to circumvent a published booking limit or other membership restriction; or
resell, transfer for payment or use free sessions for unauthorised coaching, paid events or other commercial activity.

Frequent use alone is not misuse where it remains within the membership entitlement and these rules. Playing regularly with other members or making consecutive bookings is not, by itself, a breach.

Any numerical limits on free sessions, session duration, advance bookings or bookings held at one time must be clearly disclosed before purchase. Introducing or reducing such limits for existing members is a change to membership benefits and is subject to clauses 2.4–2.6.

Where we reasonably believe misuse has occurred, we will explain the concern and supporting booking information to the member and give them a reasonable opportunity to respond. We will consider genuine mistakes, emergencies and circumstances outside the member’s control.

Depending on the seriousness and frequency of the breach, we may issue a warning, cancel bookings made in breach of this policy, or temporarily restrict the benefit being misused. Serious or repeated breaches may result in suspension or termination of membership under Section 11.

Any action must be proportionate. Where reasonably necessary to prevent ongoing misuse or protect court access while we investigate, we may temporarily restrict the affected booking benefit and will review the restriction promptly.

We will not retrospectively charge a standard court fee for a session booked as free unless a specific charge and the circumstances in which it applies were clearly disclosed and agreed before the booking.

Members may ask for a decision to be reviewed by emailing hello@padelx.club. We will provide reasons for our final decision. These provisions do not limit statutory consumer rights.

2.10 Court Cancellations, Refunds and Weather

Player cancellations, refunds, club credits, no-shows, rain and adverse weather, and courts closed for safety reasons are governed by our Rain, Weather & Court Cancellation Policy, which forms part of these Terms and Conditions.

In summary: cancellations made more than 24 hours before a booking are refunded to the original payment method; cancellations made 24 hours or less before the scheduled start time receive the full booking value in Padel X Club credits; no-shows are not eligible for a refund or credit; and where Padel X Club cancels a booking because a court is unsafe or unplayable, you may choose a full refund, an equivalent club credit or a reschedule. Nothing in that policy limits your statutory consumer rights.

3. COMMERCIAL BOOKINGS AND ACTIVITY

3.1 Commercial Activity

Any booking or activity undertaken for commercial gain, financial benefit, business promotion or on behalf of an organisation, brand, coach, event organiser or other commercial enterprise may be treated as a Commercial Booking by Padel X Club.

This may include, but is not limited to:

paid tournaments, leagues, Americanos or organised playing sessions;
events where participants are charged an entry or participation fee;
coaching or instruction provided for payment;
corporate or sponsored events;
externally promoted events;
activities operated or advertised under a separate commercial brand;
product demonstrations, promotional activity, filming or activations; and
any organised activity where the organiser receives direct or indirect commercial benefit.

3.2 Prior Approval

Commercial activity must not be organised, advertised or operated at a Padel X Club venue without prior approval from Padel X Club.

All commercial bookings are subject to the Padel X Club Commercial Booking Policy, available here:

https://padelx.club/pages/padel-x-club-commercial-booking-policy

Where applicable, additional approval may also be required from the relevant venue, landowner, Estate or facility partner.

3.3 Recreational Memberships

Recreational memberships, membership discounts, member court rates, Club Credits or other personal booking benefits must not be used to obtain court time for commercial activity unless expressly authorised by Padel X Club in writing.

Where Padel X Club reasonably believes that a recreational membership or discounted booking has been used for commercial purposes, we reserve the right to:

cancel or amend affected bookings;
remove applicable membership discounts or benefits;
charge the appropriate commercial booking rate;
suspend or terminate booking or membership privileges; and/or
require the organiser to enter into an approved commercial arrangement before further activity takes place.

3.4 Commercial Booking Requirements

Any commercial arrangement will require, where applicable:

Court times, the number of courts, session lengths and frequency to be agreed in advance. Court allocation remains at the discretion of Padel X Club, taking account of member demand and the wider operational requirements of the Club.
Courts to be booked and paid for under the agreed commercial arrangement and not through individual recreational memberships or associated membership discounts.
The names of all participating players to be registered against the relevant booking through Padel Mates or another booking system specified by Padel X Club.
Catering to be provided through approved venue arrangements or, where an external provider is proposed, to receive prior approval from Padel X Club and/or the relevant venue or Estate.
The organiser to ensure that all relevant music licences, permissions and other regulatory requirements are in place where music or entertainment forms part of the activity.
Evidence of appropriate insurance covering the commercial activity being undertaken.
Relevant risk assessments, health and safety documentation and any applicable sporting, coaching or professional qualifications or certifications to be provided upon request.
Prior approval from Padel X Club and, where applicable, the venue or Estate for any associated commercial activity taking place on site.

These requirements are necessary to ensure commercial activities taking place at Padel X Club venues are appropriately managed and that suitable responsibilities, insurance, licences, permissions and health and safety arrangements are in place.

3.5 Commercial Booking Approval

Approval of one commercial booking or event does not constitute ongoing approval for future activity.

Court availability, number of courts, session frequency and permitted activities will be considered on a case-by-case basis and remain subject to the operational requirements of Padel X Club.

Padel X Club may impose reasonable conditions on any commercial booking, including restrictions on court allocation, timings, branding, advertising, catering, music, coaching, photography, filming and other associated activity.

4. PRIVACY

Our Privacy Policy governs how we collect, process, use and protect personal information.

By using our website and services, you acknowledge that your personal information may be processed in accordance with our Privacy Policy.

Please refer to our separate Privacy Policy for further information.

5. INTELLECTUAL PROPERTY

5.1 Ownership

Unless otherwise stated, all content made available through the Padel X Club website and associated services, including logos, branding, text, graphics, photographs, designs and software, is owned by or licensed to Padel X Club and is protected by applicable intellectual property laws.

This excludes third-party content and public stock imagery used under appropriate licences.

5.2 Permitted Use

We grant you a limited, non-exclusive and non-transferable right to access and use our website and services for their intended purpose.

You may not reproduce, distribute, commercially exploit, modify or republish Padel X Club intellectual property without our prior written permission.

6. THIRD-PARTY SERVICES AND CONTENT

Our website or services may contain links to, integrate with or redirect users to third-party websites, applications, payment providers or booking platforms.

Padel X Club is not responsible for the availability, content, security or practices of third-party services that are outside our control.

Use of third-party services may also be subject to separate terms and privacy policies issued by those providers.

7. WEBSITE AVAILABILITY

We aim to keep our website and online services available and functioning effectively but cannot guarantee uninterrupted or error-free access.

Access may occasionally be affected by maintenance, technical faults, third-party service outages, circumstances outside our reasonable control or other operational requirements.

8. LIABILITY

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

To the fullest extent permitted by law, Padel X Club will not be responsible for indirect or consequential losses arising from the use or inability to use our website or services.

Users remain responsible for ensuring they are physically able to participate in sporting activity and for following all safety instructions, venue rules and reasonable directions given by Padel X Club staff, coaches or representatives.

9. PERSONAL DATA

Padel X Club is committed to handling personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Further information is contained within our Privacy Policy.

10. USER-GENERATED CONTENT

Where users are permitted to submit, upload or publish content through our services, they remain responsible for that content and must ensure that it does not infringe applicable laws or the rights of third parties.

We reserve the right to remove or restrict access to content that we reasonably believe breaches applicable laws, these Terms and Conditions or our Club policies.

11. SUSPENSION AND TERMINATION

We reserve the right to suspend or terminate access to our services, facilities, memberships or booking privileges where reasonably necessary, including where a user:

breaches these Terms and Conditions;
breaches a Club policy or Code of Conduct;
misuses membership benefits or booking privileges;
undertakes unauthorised commercial activity;
behaves in a manner that may endanger or materially disrupt other users, staff or Club operations; or
acts unlawfully.

12. CHANGES TO THESE TERMS

12.1 Reasons for Changes

We may update these Terms and Conditions to reflect changes in applicable law, regulatory requirements, booking technology or payment processes, to clarify existing wording, or to reflect changes to our services permitted by these Terms.

Changes must be reasonable and proportionate to the reason for making them.

12.2 Publication and Notification

The latest version will be published on our website with its effective date.

Where a change materially affects an existing customer’s rights or obligations, we will give at least 30 days’ advance notice by email, except where a legal requirement or urgent safety issue requires an earlier change. In that case, we will give as much notice as reasonably possible.

12.3 Membership Changes

All changes to membership pricing, benefits and associated terms are subject to Section 2. If there is any conflict, the protections in Section 2 take priority.

We will not use this section to introduce additional powers to change an existing membership or to remove an accrued right retrospectively.

12.4 Existing Agreements and Consumer Rights

Updated terms apply to new purchases from their stated effective date. They apply to existing agreements only where permitted by the terms already agreed with the customer and applicable law, or where the customer expressly agrees.

Publication on our website or continued use of our services does not, by itself, establish agreement to a change that requires express consent.

Nothing in these Terms and Conditions limits your statutory consumer rights.

13. GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms will be subject to the applicable jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers.

14. CONTACT US

If you have any questions regarding these Terms and Conditions or any Padel X Club policy, please contact:

Padel X Club
Email: hello@padelx.club
Telephone: 02081 912460
Website: www.padelx.club